Hotels, inns, B&Bs and guest houses
Your WiFi is already in your reviews. You may as well run it.
Guests connect before they have unpacked, and they write about it afterwards. We make that first step a branded one with your name on it, put sensible access rules behind it, and — where the building needs it — give you a coverage plan for the corridor that never quite worked. One property or fifteen, priced per property, with nothing to pay for a survey.
From £39 per property per month, no VAT added. No site survey fee, no installation charge.
Why it matters here more than anywhere
Nobody reviews the WiFi at a shop. They review it at a hotel.
Accommodation is the one category where the guest is in the building overnight, on their own devices, with time to notice.
It is already a line in your reviews
Guests mention the WiFi. They mention it when it is bad, they mention it when it is patchy in one room, and a fair number of booking sites ask them about it directly. You are being scored on it whether you manage it or not, which makes it one of the few things on this list that is cheaper to fix than to keep explaining.
The complaint is almost never the whole hotel
It is one room. The one at the far end, the one over the kitchen, the one in the annexe with the thick outside wall. The broadband is fine and the router is fine, which is why ringing the broadband provider never helps. It is a coverage problem, and it needs somebody to look at the building rather than the line.
A guest who cannot connect blames reception
Not the router, not the provider — the person at the desk, who has no way to see what is happening and no way to fix it. With a managed setup there is nothing for reception to fix: we can see the router, and a change to the login page or an access rule happens from our side, usually the same day.
Coverage
Thick walls, long corridors, an annexe at the far end.
We are not going to tell you the building does not matter. We will tell you what it needs, and what it does not.
A plan for the building, not a shrug
Old buildings with thick walls and long corridors are the hardest WiFi shape there is. Where a floor or an annexe genuinely needs another access point, we work out where it goes and what it needs, and give you the plan and the kit list.
Your own electrician fits it
The extra units are fitted by your own electrician or IT contractor, working to our plan, which is usually somebody who is already in the building for other jobs. Then we configure them from our side and they join the same managed setup as the rest.
Nothing to pay for a survey
Published UK prices for a WiFi site survey start at £500, and an on-site day is quoted at around £1,000 — a real cost for a property with more than one floor, and one you pay before you know whether you want the service. We do not charge for a survey and we do not charge for installation.
The main router arrives ready
It is configured for your property, tested and boxed before it is dispatched, then sent from within the UK on a UK courier with nothing to pay when it arrives. It goes into a spare port on the broadband router you already have. Nothing to rip out and no line to change.
At the front desk
What changes for the person on reception.
Which is to say: almost nothing, and that is the point.
One password for the whole hotel is one password for every past guest
Every guest who has ever stayed still has it, and so does everyone they gave it to. Nobody changes it, because changing it means reprinting the welcome card and re-telling the whole building. A login page means there is nothing to change and nothing to leak.
Codes at reception for the guest who needs more
A fair free allowance for every guest, and a voucher code handed over at check-in — or printed on the registration slip, or dropped in the welcome pack — for the long-stay guest, the meeting room or the business traveller who needs a clean video call. Redemption tracking tells you which batches have been used.
Branding per property, one login for the group
Each property runs its own login identity, with its own logo, colours and wording. A group can look consistent across every site or let each inn keep its own character, and one login covers the lot.
Guests stay off your own network
The front desk PC, the property management system, the card terminal and the back office sit on the network your business runs on. Guests sit on their own. No card data ever touches us.
The guest list
Past guests are the cheapest bookings you will ever get.
Provided you can prove you are allowed to contact them. Under UK law that is decided at the login box, not afterwards.
A guest list that is worth something in February
On Basic + Data Collection, guests give name, email and mobile number at sign-in. That is a list of people who have already stayed with you — which is the only list worth having when you are trying to fill a shoulder-season midweek.
A WiFi login is not permission to email them
Under PECR, marketing by email or SMS normally needs consent, and consent has to be a clear, positive, specific action. Getting online is not that, and accepting your terms is not either. Our marketing opt-in is a separate box that starts unticked, and no guest is refused WiFi for leaving it alone.
The evidence sits with the record
Each record keeps what the guest agreed to and when. Since 5 February 2026 the maximum fine under PECR has been £17.5m or 4% of global annual turnover, up from £500,000 — which is a good reason to be able to show where every address came from.
And the numbers behind the stay
Basic + Data + Guest Insights shows connections and visitor counts by day, week and month, new versus returning guests, busy hours and how long guests stay connected. Useful the next time somebody in a budget meeting has a firm opinion about shoulder-season occupancy and no figures.
Pricing
Priced per property, whether you have one or fifteen.
Fixed monthly fee, no guest cap, no overage charge, and written notice to leave. On rolling monthly, one calendar month's notice. On a 12-month plan, the balance of the term falls due — unless you took the £149 hardware option, in which case a month's notice is all it is.
Basic
£39/moVenues that want guests online in one tap, with their own name on the screen.
Basic + Data Collection
£59/moVenues that want a guest list they can actually use.
Basic + Data + Guest Insights
£89/moVenues that want to know their busy hours and their repeat custom, not just their guest count.
No VAT is added — we are not UK VAT registered, so the price you see is the price you pay. Every property is the same price per property, with one login covering the group and no per-site surcharge, which is worth checking: CaptiFi publishes +£25 a month per extra location. The router is included on a 12-month plan, or £149 one-off if you would rather stay on rolling monthly. No site survey fee. No installation charge. We run on your existing broadband: all we need is a spare network port, a power socket and a spot with good signal to guests. Broadband and line charges are not included.
CaptiFi — UK pricing (captifi.io, seen 2026-11-01)
Support runs Monday to Friday, 06:00–15:00 GMT (07:00–16:00 BST) — open before breakfast service, which is when a property actually needs it.
Where to go next
Captive portal software
The login page itself, the access rules, and the PECR consent step in full.
Vouchers and paid access
Codes at reception, a paid tier for the guest who needs a clean video call.
Holiday parks and campsites
Self-catering, pitches and lodges, where WiFi is usually sold rather than given.
Other kinds of venue
Pubs, restaurants, gyms, shops, salons and event venues.
Want the WiFi to stop coming up in your reviews?
Tell us about the property — how many rooms, how many floors, where the signal dies — and we will map the right package to it. From £39 per property per month, no VAT added.
Or email sales@hotwireless.co.uk